B GROUP 2022 DOOEL allow customers who have purchased and paid for products from the e-shop www.aloeorganic.mk to claim a refund of funds if the following conditions are met:

After the courier delivers the package to you, immediately check the product in his presence and if there are visible damages on it or the product does not comply with your order, please call us at the phone number (+389) 70 211 443 or send us an e-mail mail with your data (name, surname and phone) to the address contact@aloeorganic.mk with the title “Refund of funds”, and state the reasons for which you want to make a replacement, i.e. return the product. Please contact us within 24 hours of receiving the shipment. The further procedure will be explained to you as soon as possible by our operator.

You can return or exchange the product within 7 days from the day of placing the order. The product must be undamaged and unused, packed in its original packaging, and accompanied by all the original documents that you received together with the product (fiscal bill/invoice/delivery note).). At your own expense, you can return the package to B GROUP DOOEL at the address Bul. Video Smilevski Bato br. 2A lok.9, Skopje.

In the event that you request a refund, you can do so only if you return the product unused and in the original packaging, with an attached invoice or delivery note, within 7 days of receiving the product. The funds will be transferred to the same bank account that you used when paying for the product, with the costs of bank commissions, packaging and distribution deducted.

After receiving the product, we check whether the product is damaged or used, and then we send you a suitable replacement. Products are replaced only under the conditions prescribed in the Consumer Protection Law.

Returning funds to the buyer, regardless of the reason for the return, the online store www.aloeorganic.mk is obliged to make it exclusively to the transaction account that is in the name of the customer, i.e., the user of the card with which the payment was made, i.e., the person whose name was on the invoice.